Frequently Asked Questions


Can I get a discount?

Yes, we offer very competitive pricing to our trade customers. Please call 1800 215 216 to find out more or click here to register https://www.epol.net.au/register.


When will my goods be despatched?

While every endeavour is made to despatch within 2-3 business days this is dependant on our current volume of orders. We guarantee to dispatch all orders within 4-5 business days at most. Any variation to this will be notified.

Dispatch may be delayed due to the Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or a telecommunications service and any other similar act which is beyond the reasonable control of a party).

You will be notified of your despatch via email.


Is there a minimum order value?

Yes, the minimum order value is $150 for general areas.  Some regional areas will be charged a little more and the minimum will vary also in these areas.


What are the shipping fees?

The shipping fees will vary slightly depending on your location in Australia.


 Can I return unwanted goods?

Returns are not generally permitted due to change of mind. We may accept return of goods at our discretion ONLY IF IN SALEABLE CONDITION and if we have been notified within 7 days of receipt. We will Issue Credit to your account once goods returned and checked.


How can I track my order?

 You will get an email notification as soon as your order is dispatched. It will contain the tracking number and the ETA.


How do I check if the stock of a material is available?

If a material has In stock status, it's available for ordering. In case the status says Pre-order, please contact our Customer Support on 1800 215 216 who would be able to advise you of the expected arrival date of stock.

 Please note: We reserve the right to change the price for the incoming stock items (including Pre-order items) due to currency exchange rate fluctuations.