Frequently Asked Questions
Can I get a discount?
Yes, we offer very competitive pricing to our trade customers. Please call 1800 215 216 to find out more or click here to register https://www.epol.net.au/register.
Will my goods be dispatched on the same day?
Yes, we dispatch all orders placed before midday (12 p.m. Melbourne time) on the same day. Dispatch may be delayed due to the Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or a telecommunications service and any other similar act which is beyond the reasonable control of a party). You will be notified of the dispatch via email.
Is there a minimum order value?
Yes, the minimum order value is $250 for Retail customers and $150 for Trade customers.
What are the shipping fees?
There is a flat delivery fee of $50 on all orders for Retail customers. We offer free delivery to Trade customers on all orders over $150.
Can I return unwanted goods?
Returns are not generally permitted due to change of mind. We may accept return of goods at our discretion ONLY IF IN SALEABLE CONDITION and if we have been notified within 7 days of receipt. We will Issue Credit to your account or Credit Card.
How can I track my order?
You will get an email notification as soon as your order is dispatched. It will contain the tracking number and the ETA.
How do I check if the stock of a material is available?
If a material has In stock status, it's available for ordering. In case the status says Pre-order, please contact our Customer Care on 1800 215 216 who would be able to advise you of the expected arrival date of stock.
Please note: we reserve the right to change the price for the incoming stock items (including Pre-order items) due to currency exchange rate fluctuations.