WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES EPOL GATHER?
The information we learn from customers helps us personalise and continually improve your shopping experience at ePOL. The types of personal information we collect and use information depending on your interaction and transactions with us, including:
- Contact name and details
- Payment and transaction information including type, bank and credit card details etc
- Delivery address or collection details
- Your location details through your smart phone or device
- Transaction, product, services and activity details of purchases, preferences and interactions
You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our store, and communicating with you.
HOW WE COLLECT
- when you use or visit the ePOL website, social media platforms
- make a purchase or place an order
- Setup an ePOL account
AUTOMATIC INFORMATION AND COOKIES:
We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses ePOL. Scroll to the bottom of this page to see examples of the information we receive. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and to provide features such as Automatic Login and permanent Shopping Carts for storage of items in your Shopping Cart between visits. If you would like to know more, the "Help" section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies do allow you to take full advantage of some of ePOL's best features, and we recommend that you leave them turned on. A number of companies offer utilities designed to help you visit web sites anonymously. Although we will not be able to provide you with a personalised experience at ePOL if we cannot recognise you, we want you to be aware that these tools exist.
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from ePOL if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this by selecting "Unsubscribe" in the Newsletter menu.
DOES EPOL SHARE THE INFORMATION IT RECEIVES?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the subsidiaries ePOL controls and as described below.
AFFILIATED BUSINESSES WE DO NOT CONTROL:
We work closely with our affiliated businesses. In some cases, these businesses operate stores at ePOL or sell offerings to you at ePOL. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. You can tell when another business is involved in your transactions, and we share customer information related to those transactions with that business.
We employ other companies and individuals to perform functions on our behalf. Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing Credit Card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
PROTECTION OF EPOL AND OTHERS:
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of ePOL, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
PROTECTION OF PERSONAL INFORMATION
Personal information we hold can be in electronic or hard copy form, both onsite at ePOL headoffice or with our trusted service provider. Any trusted service provider must observe and meet our information security requirements to minimise the risk of unauthorised access to, and loss, misuse or unapproved alteration of, personal information. In addition we have a number of security controls in place and use a range of resources, process and technology controls to protect your personal information.
While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your account details confidential, access is limited and encourage you to use a unique and strong password, limit access to your computer and log out after use. If you become aware of unauthorised access, please let us know as soon as possible.
WITH YOUR CONSENT:
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
WHAT CHOICES DO I HAVE?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such ePOL features as Automatic Login, and permanent Shopping Carts. You can add or update certain information on pages such as those listed in the My Account pages. When you update information, we usually keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this in the Newsletter menu.
CONDITIONS OF USE, NOTICES, AND REVISIONS
If you choose to visit ePOL, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of Australia. If you have any concern about privacy at ePOL, please send us a thorough description to firstname.lastname@example.org, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes.
EXAMPLES OF INFORMATION YOU GIVE US
You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; by providing employer, school, or other such information; participate in Discussion Boards; or provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone number; people to whom purchases have been shipped, including address and phone number; other people; content of reviews and e-mails to us; and financial information.
EXAMPLES OF AUTOMATIC INFORMATION
Examples of the information we collect and analyse include the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and products you viewed or searched for.