Shipping and Returns

Shipping

Please allow 2-5 business days for your item to be despatched.

Please allow an extra 2 days (4-7 days) for goods that require cutting.

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN 100% RE-SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your bank account once details are provided less the restocking charge.

For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. 

• PLEASE NOTE THAT ANY GOODS SUPPLIED AS CUT PIECES OR BILLETS WILL NOT BE ACCEPTED AS A RETURN. 
• Please refer to the  Rod cutting Service information at the footer of our web site.
  
  Damaged or Incorrect Merchandise
  
  We will, upon your written request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

Minimum Order Value

Please note there is a minimum order value of $150 excluding GST for FIS (Free into Store) delivery.